FAQs


FAQs

 

Who are lightsandlures.com?

 

We are a e-Commerce store. Sourcing a verity flashlights and lures shipped directly to you. We are looking to expand and any feedback would be great.

 

When will I receive my order?

 

Please account for 2-4 business days processing and 5-35 days shipping time based on location. We ship all around the world! WE ARE EXPERIENCING LONGER SHIPPING TIMES DUE TO COVID-19. Sorry for any inconvenience.

 

Can I track my order?

 

Yes! Most of our products can be tracked just Email info@lightsandlures.com “Attention Shipping Department order #”

 

What is your refund policy?

 

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one if the item you bought from our store is faulty or broken. You can return your product for a different product, or a refund to the original payment method within 15 days of approval of refund.

We are here to help!

 

A refund request must be initiated within 30 days of receiving your order. Returned items must have tags still on and be returned in original packaging.

Returned items must have no visible signs of wear and tear.

 

This can be done by completing the following steps;

 

Email info@lightsandlures.com “Attentions Returns Department order #”

Be sure to add photos to help with this request!

You will also be required to send a proof of purchase or tax invoice.

 

If your refund request is approved it is industry standard that the item is shipped back to us at the expense of the customer. Do not return to supplier!

 

 

What if I don't have a Paypal Account?

 

Don't worry as you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account either.

1) MAKE SURE THE "PAY WITH DEBIT OR CREDIT CARD" OPTION IS SELECTED

If your PayPal page looks as follows, just click on "Pay with Debit or Credit Card" or "Check out as a Guest".

paypal-join_large.jpg

2. ENTER YOUR CREDIT CARD'S DATA

Address, email & phone number may also be requested depending on your country.

When you are done, click on "Review and Continue".

3. CLICK ON "PAY NOW"

4. CLICK ON "NO, THANKS" WHEN ASKED ABOUT CREATING A PAYPAL ACCOUNT. YOUR ORDER IS COMPLETE!

DONE! YOU WILL SHORTLY RECEIVE YOUR ORDER CONFIRMATION EMAIL TO CONFIRM YOUR PURCHASE! ENJOY SHOPPING :)

 

 

TROUBLESHOOTING PAYPAL PAYMENTS

Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:


1) I am not getting redirected to PayPal at all

Your browser's PayPal cookies might be messed up; you may try deleting your cookies to fix this <- Please Try This Step Very Important

 

2) PayPal is not accepting my credit card

Please double check the data you entered at PayPal's form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.

 

3) I can't find a "Pay with Debit or Credit Card?" option
Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser's cookies that you actually own a PayPal account. You might try deleting your cookies to get around this. If you are still unable to troubleshoot the cause of your paypal error, Click here to find out why